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THINGS TO KNOW text on notebook with pen on wooden background

Things to Know

When are you open?
Lobby: Monday-Friday 9am -4pm
Drive In: Monday-Friday 8am to 5:30 pm, Saturday 9am to Noon

 

What is the Bank’s Routing number?
103102407

 

How do I sign up for online banking?
If you have not enrolled, you can enroll as a new online customer by clicking here:
https://www.sbwok.com

  1. Click on “Sign Up for Online Banking”
  2. Complete the Online Banking Application Form
  3. Select a temporary password – utilizing the password requirements on the form
  4. Click on Submit

 

If you have completed the online banking application in the bank but have not yet logged in:
https://www.sbwok.com


Click on Login & Online Banking Login and enter your existing Login Name and temporary password
If you have any issues, simply call us at 405-665-2001.

 

How do I sign up for Paperless Statements?
Paperless statements are for customers enrolled in online banking. Enrollment is easy! Just follow these
steps:

  1. Log in to Online Banking
  2. Once logged in, look to the left side of your screen. Click on “Correspondence”.
  3. Click on “E-Statement Enrollment”.
  4. Complete the E-Statement Enrollment Form and click “I Agree” at the bottom left.
  5. You will receive an email to the email address that you have included in the form.
  6. Upon receipt, please reply “Yes” per the instructions in the email. You will receive an additional email notifying you that you are enrolled.
  7. You will receive an email each month when your statements are ready.
  8. Enjoy the security of no longer having paper statements mailed to you and the convenience of having your statements at your electronic fingertips!

 

How do I sign up for Text/Email Alerts?
Help better secure your account by signing up for alerts sent directly to your phone or email.
Custom alerts include:

  1. POS – Pre-Authorizations (Debit Card)
  2. Low Balance Alerts
  3. Telephone Transfers
  4. NSF Check(s) – Date Insufficient & Total Amount of Insufficient Items
  5. Overdraft – Date First Overdrawn and Current Balance

 

To sign up simply:
Log into: www.sbwok.com


Click on: Online Banking, then click on: Mobile Alerts.

  1. Complete the Application for Mobile Alerts Form
  2. Agree to Terms and Conditions
  3. Submit and we will contact you

 

My debit card is missing. What should I do?
Help is a phone call away!
The Report Lost or Stolen Card Banner located at the top of our home page at www.sbwok.com is a fast
and easy way to find the phone number.
We offer 24/7 service for these emergency situations. You can reach our secure third party card
provider, Transfund by calling 888-263-3370 as soon as you realize your card has been lost or stolen.
The State Bank of Wynnewood employees can also assist during business hours, by calling
405-665-2001.

 

How do I reset my debit card PIN?
You can change your PIN 24/7 by calling (855) 726-4885.

 

Traveling with your Debit Card?
Please contact the bank at (405) 665-2001- Monday through Friday 8 am to 4 pm to let us know you are
traveling out of state and we will add a travel note to your card, ensuring smooth transactions when you
are away from home.

 

How can I reorder checks?
Customers can request an order of new checks in a few ways:

  1. Customers can order new checks directly from our vendor, Main Street Inc. This option allows you to choose from any of the available check designs. Go to www.sbwok.com and click “Check Order Link” from the bottom left hand corner of the page. When placing your order please be sure to enter the full account number as listed on your check or deposit ticket.
  2. Bring the check reorder ticket included with your check book at delivery to the bank. The new checks will automatically have the same design as your current checks.
  3. Call the bank directly at 405-665-2001 and request new checks be ordered for you. The new checks will automatically have the same design as your current checks.

 

Who is eligible to use SBW Mobile Deposit? SBW Online Banking Customers who are at least 18 years
of age, maintain an eligible checking or savings account and who have enrolled and agreed to the
“Terms and Conditions”.

 

How do I find the SBW App? From your iPhone or Android phone, visit the application store and search
for “SBW Mobile”. The icon will have our logo.

 

What types of checks can I deposit? You can deposit checks payable in US dollars and drawn on any
U.S. bank, including personal, business and government checks. They must also be payable to and
endorsed by the account holder.

 

We do not accept International checks, U. S. Savings Bonds, U. S. postal Money Orders, Remotely
Created Checks, Convenience Checks (Checks drawn against a line of credit or credit card), Third Party
Checks ,Temporary Checks or Cash.

 

How do I make a deposit? After you’ve enrolled with SBW and downloaded the app, you are ready to
make a deposit! Endorse the back of your check(s) by writing “For Mobile Deposit to State Bank and
your name.
Log into the app using your online banking credentials. At the “Account” screen, choose
“Deposit” and follow the instructions, which will walk you through entering the amount, selecting an
account, and taking photographs of the front and back of the check. Upon submission, you will receive
either a confirmation screen which says “Deposit Received – OK”, or an error message. If you have
deposited this check before or if the check is not properly endorsed, you will not be allowed to complete
the deposit.

 

Do I need a deposit slip? No, when using SBW Mobile Deposit the application will create the deposit slip
for you. However, you will need to endorse the check/money order prior to depositing it.

 

What should I do with my checks after I’ve deposited them using SBW Mobile Deposit? After
successfully depositing a check using SBW Mobile Deposit, you need to note the check as “deposited” so
you do not attempt to deposit it a second time. You are required to keep this original check for 5
business days in case the bank needs it for final collection. Please verify that the deposit has posted and
if we’ve not contacted you within 5 business days, you should shred the check immediately or bring it to
us for proper destruction. During this 5 business day period, you are responsible for the safe-keeping of
this information. Please keep original checks in a safe and secure place during this time.

 

What if I keep receiving a “rejection” message when attempting to deposit an item? Please hand
deliver, or mail, this item to the bank along with a completed deposit slip. Please note that duplicate
attempts to deposit the same item will be declined. This is a safety precaution for both you and the
bank.
 

How quickly are my deposits available? Mobile deposits are subject to the same availability guidelines
as deposits made using a teller. Deposits are picked up from our mobile deposit application every day at
9 am and 4 pm and will be available for usage shortly thereafter. Deposits made after 4 pm will be
picked up and processed on the next business day at 9 am.

 

How do I deposit multiple items at one time? SBW Mobile Deposit only allows you to deposit one check
at a time. For security purposes, deposit limits will be in place. Ask us for details.

 

Who do I contact with questions? You are welcome to contact our Bookkeeping Department at any
time by calling 405-665-2001.

 

Is there a charge for SBW Mobile Deposit? This is a FREE service. Please check with your wireless
provider about carrier and web access charges.

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